FAQ’S

 

How do I order?

The ordering process is very simple. Click on the relevant tab (e.g. Shop, Men or women), then click on the item you want, choose the desired pattern and size and finally click on the “Add to bag” option.

 

How do I pay?

There are 3 ways of payment to choose from.

Payment upon delivery (only for Greece)

You pay for your purchase upon delivery of the product. The courier company will take the money for your order.

PayPal (international orders)

The world’s safest way to make payments online. With us you do not disclose any information of your credit card. Choosing this payment automatically directs you to the PayPal website and there fill in the information requested to complete the payment.

The payment by Pay Pal for your purchases is available for purchase from within and abroad. We confirm that the company AN. TSADARIS & SIA E.E. has not any information about your credit card.

More information can be found on PayPal’s website: www.paypal.com

Note: It is not necessary to be registered as a PayPal member to use this payment method.

Payment through credit or debit card

The online store saintsmenswear.com accepts credit cards Visa, Mastercard, Maestro, Electron and American Express. For purchases made by credit card, the customer will has to follow the instructions which can be found at this online store.

At the order form which included in the website, he should complete the number and the expiration date of his credit card. The credit card charge made once preliminary inspection and certification of data and validity.

The customer is solely responsible for the proper recording and true details of his credit card. In the same manner and with the same instructions and payment is made with a debit card.

Your transactions will be made through Bank: Alpha Bank

 

Can I return the product?

If, for any reason, you are not satisfied with the item you received you can change it (you will be charged the shipping costs). All you need to do is to  notify us by phone at (+30) 6946 888815 or (+30) 2313 040126 from 10:00 to 19:00 within 3 working days of receipt or by email at: saints_menswear@yahoo.com

For us to accept the return of the item, it must be unused and with the tags still attached; the receipt must also be enclosed. Until we receive the returning product it is under your responsibility, so please take good care of it. If there is any damage we will not be able to accept it. The address you send the item to is:

Saint’s Menswear, Grigoriou Palama 1, Thessaloniki, Greece Open from 10:00 to 19:00

Shipment can only be done through ACS for Greece and Hellenic Post for global deliveries. Please note: in the unfortunate event that the product reaches you damaged or is lost, we will replace it with no charge.

Standard delivery within Greece is charged at €5. All Greece orders over €100.00 are dispatched for free. Europe delivery is charged at €10.00 Rest of the world delivery is charged at €16.00

*Large Europe / International orders may be submitted to additional shipping costs. If you have any questions regarding shipping, please get in touch at info@saintsmenswear.com

 

How long will it take to ship my order?

If your item is in stock, we will do our best to dispatch your order on the same day. At busy times it may takes us a little longer. Your order will be sent by tracked delivery. This service should take between 5-7 working days and a signature will be required when you receive your parcel. If you are usually out during normal working hours, you can ask us to send your parcel to a different address when you place your order. Orders placed after 17:00 will be processed and dispatched on the following day.

*Please note that we are not able to issue special instructions with your delivery and this if you are not available to receive your package it will be returned to the sorting office of your courier company. (ACS) and a card will be left for you in order to collect it. If you do not collect your package within 2 weeks it will be returned to AN. TSADARIS & SIA E.E.

For Europe / International The majority of packages will be dispatched by Hellenic Mail post. We aim to process all Europe / overseas orders within 1 day and dispatched within 7 - 14 working days, subject to stock levels and cleared payment

 

How secure is my personal information?

Please note that for security reasons, our company and our website have no access, do not collect or store, in any way, the details of your card.

 

How do I contact you?

You can contact by mail at info@saintsmenswear.com or by phone, weekdays from 10.00 to 21:00 and Saturdays from 10.00 to 19:00 on (+30) 6946888815 & (+30) 2313040126